Using Patient Access

We now offer patients the use of a secure web site on the Internet to:

  • Request repeat prescriptions
  • Notify us about change of address, telephone number, or email
  • Book or cancel appointments
  • View selected items from your medical record

How do I register for Patient Access?

You must be a fully registered patient over the age of 16, and need an email from us containing personalised access codes . To register for Patient Access, please complete our Register for Online Services form (we aim to respond within two working days).

Upon response, reception will send you your access codes and registration instructions.Once you have the access codes and instructions you can connect to the website at any time and register.

How do I get onto Patient Access?

You can visit this page through www.app.patientaccess.com/login. The first time you use the site you will be asked to create your account. Here you will need to enter the four registration codes given to you by the practice.

Repeat Prescription Requests

If one of our doctors has arranged a repeat prescription for you, and the review date has not expired, You can complete a Repeat Prescription Request form using Patient Access. Prescriptions can be collected two full working days after request.

Once you have logged onto Patient Access you can view any medication items by clicking ‘list of your repeat medication’ in the ‘Repeat Prescriptions’ section of the screen. Tick the items you require and then click ‘Make Request’. There is no need to add a message relating to your request. You will then see a confirmation screen, providing you are happy with the selection you made, click ‘Confirm’.

Viewing Your Contact Information

If you need to update your contact details, you can either complete our Change Personal Details form or by changing your details on Patient Access.

To change your details on Patient Access, you need to click on ‘View/Update Your Contact Info’ will show the current details we hold for you. If you need to make any changes click ‘Edit’, but please note the following points which are very important:

  • Your address: it may appear in an abbreviated format on this screen, this is because our computer system limits the address field to a specific width. If your address is abbreviated there is no need to change it unless it is technically incorrect (i.e. wrong flat number).
  • Email: it is useful for us if you can provide a current e-mail address, particularly if you are using our repeat prescription request service. After entering any changes click ‘Submit’. You then need to confirm the changes by clicking ‘Confirm’. We review all changes when we receive them, and accept them providing they comply with our requirements.