Contact us with Patient Triage
You will need to complete a Patient Triage form for all medical queries.
Urgent Requests – we aim to respond to your urgent requests on the same day but ask that you submit your Patient Triage form BEFORE 12 to allow time for us to process it. We can not guarantee same day attention for forms submitted after 12.
Home Visit Requests – for housebound patients only – please submit your Patient Triage form before 10.30 if you are in need of a home visit
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice. Home visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgeries.
Routine Requests – we aim to respond to your requests for routine issues or follow ups within 5 working days
Where possible we will try to facilitate an appointment with your chosen clinician, however this is not possible for urgent medical issues. If you wish to see a specific clinician this may result in a delay to the appointment we can offer you.
Video consultations
It is also possible to consult with a GP via Video – please use this link to consult with our LIVI colleagues LIVI.
Changes to appointment booking
We have changed our appointment system and the way you contact us. Feedback from patients over recent months has indicated a growing frustration with the ability to book a routine appointment, and so we are moving to a system called Total Triage.
You now need to complete a Patient Triage form either online via the website, via the NHS app, or by a link sent to you by our team. A clinician will then review each of these triage forms and make a decision about the appropriate next steps.
We have generated a frequently asked questions information sheet in conjunction with our patient participation group which can be found below. We hope this will help with any questions you may have. More details will be forthcoming in the next few weeks.
Patient information about Total Triage FAQs (Doc)
The practice nurses are available each day and the phlebotomists are available each morning for pre booked appointments. Nurse and HCA appointments can be booked over the telephone – 01752 840115
Practice nurses also run dedicated health promotion clinics, please ask the receptionist for an appointment.
Cancelling or changing an appointment
If you no longer need an appointment or cannot make it, please cancel as soon as possible, so that we can pass these appointments on to patients who need them.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- phone us on 01752 840115 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. You will need to phone 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text
- if you need an interpreter
- if you have any other access or communication needs